Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Все работает. Качество изготовления хорошее .
Все работает ,запакован хорошо коротка не помятая
Товар дошёл, коробка чуть помята,упаковка без пузырки. Фактическая ёмкость не указана,отдельно характеристик нет на сайте, только описание на английском. Но посмотрев аналоги у этого продавца можно рассчитыаать на ~6000mAh из 10000, т.е. на 2 заряда Samsung Galaxy S9.
Банка до Тольятти шла около 3-4 недель. Привез курьер. В этот раз коробка была не так сильно помята, как в прошлый. В целом все ок. Товар хороший, все работает.
작동잘되고 디자인도 깔끔합니다.
Товар дошёл, в принципе нормально по скорости доставки, упакован хорошо,вроде работает,общение с продавцом было нормально
Товар отличный, все работает четко!!! Ну 10тыс скорее всего нет. Беспроводная зарядка заряжает, все четко. Единственный косяк коробка пришла мятая. Продавец общительный, вопросы решает быстро. До Тольятти шёл 3-4 недели.
the store ran out of stock in Russia and offered to cancel the order or wait two months for it to arrive from. another location. I wasn't in a hurry so chose the two months option. it arrived in one month via sdek courier. very happy with delivery. not extremely happy with the power bank though. small surface area wireless coil, this means you can't just chuck your phone on it and it will start charging. you have to carefully position it so it picks up the signal. slight inconvenience but can't complain too much. this is a standard wireless charger, not a fast wireless charger. it charged my note8, 4 or 5 times from half phone capacity and fully charged power bank which is fine. I only got it as my phone no longer can charge via the cable due to Samsung preventative note7 battery engineering. you have to press the power bank button on in order for the wireless charger to turn on and pick up your phone. otherwise it will do nothing.
хорошо! теперь буду проверять!
Класс. Поставил в час ночи на зарядку самсунг а70 с 12% заряда с беспрводным модулем. В 6 утра было 100%. У пауэрбанка "ушло" два деления заряда.
На первый взгляд все хорошо. Пришёл заряжен. Бесконтактный заряжает даже через чехол. Посмотрим как в работе.
product is great no complaints so far everything works will leave other feedback if something goes wrong! wireless charging works just fine too
Банка просто пуля за свои деньги! Заряжает быстро, беспроводная работает хорошо. Продавца рекомендую: быстро отправил, упаковал отлично! Из минусов: нет резиновой поверхности как в других моделях. Оценка 5
came in 1 month. overal a good powerbank, but edges a cheap glossy and body is not fingerprint resistant. everything is working, and wireless charging is amazing to use
regarding to this situation - delivery just 4 weeks
That’s the last status of the shipment, no delivery mentioned, still in transit
Perfecto!! Funciona correctamente,llegó muy pronto,muy contento con el producto
exactement comme décrit, il fonctionne, reste juste à l'essayer côté performance. je laisserais un autre avis plus tard.
carregador top,muito prático,estou muito satisfeito,recomendo.
Шикарный зарядник. Заряжает iPhone 11 без проводов раза 1,5 - 2 По позже замерю емкость дополню отзыв. Доставка ооочень быстрая. 2-3 дня от заказа.
Вещь очень нужная для тех кого раздражают провода)) заряжает хорошо, айфон xs с 24 до 89 зарядил минут за 40, пришёл заряжаний на 3 деления, после первой зарядки ушло всего одно деление. Вообщем советую товар к приобретению! Писал кто то что часы можно заряжать на нем, у меня апл вотч 3 не заряжаетПродавца советую! Часто заказываю товары этой фирмы, ни разу брак не приходил.
Заказала 3 января, забрала 7 февраля. Товар дошел достаточно быстро, несмотря на китайский новый год и короновирус)) общалась с продавцом, он мне прислал трек отслеживания по России
Соответствует описанию. Все работает. Не подписано где выход 2.1А. просто подписано USB1 и USB2.
Супер быстрая доставка! Спасибо)
Пришёл за месяц в Калининград. Продавец отправил очень быстро. Все соответствует описанию, кладёшь телефон и сразу идёт заряд. Однозначно советую к покупке.
Great product and the wireless charging is pretty fast for a power bank.
1 bolletje is niet verlicht nochtans volledig opgeladen...afwachten nu hoe het gebruik ervan is
Супер ,всем рекомендую
מדוייק!
Пришло за 3 недели где-то всё работает, и наклеечка присутствуют)) продавца рекомендую
As Described, Good Seller, Fast Shipping. I Will test it and add comment later.