Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Брал на пробу, на всякий пожарный. Отличные маски, особенно с клапаном: ушные резинки регулируемые, на уши давление равномерное, удобно. Плотно прилегают к лицу, ничего нигде не провисает, не топорщится. Ткань высоко закрывает щеки, нет ощущения, что надел стринги. Прямоугольный практически карман для фильтра (которые тоже мне понравились по качеству) позволяет делать вкладыши самостоятельно из марли с пропиткой или вырезанного самому полотна. Итого: качество масок намного лучше тех, что можно было найти в Рф за последние два месяца.
Хорошая маска с фильтрами, сидит на лице удобно! Приехала в мск за 2.5 недели.
Pensaba que no llegarían, debido a la situación pero llegaron. Todo ok. La mascarilla un poco pequeña para hombre.No tapan hasta final de la barbilla. Se puede regular el apriete desde atrás. Letras de la bolsa todas en chino.
Пришло быстро, два фильтра в комплекте, на носу сидит лучше чем медицинская голубая маска. И обзор не загораживает!!!! Клапан работает , очки не потеют.есть резиночка для ушей больше меньше, Я доволен.
very good with omnia and fast. base in estonia thanks id like this mask. only one filtr.. and skiping litle to expensive.
Received thanks
Received now with 2 pm2.5 filters each.. thanks
Ha llegado muy tarde, por culpa de covid-19 y correos.. Tiene muy buena apariencia y buen material...
très bon produit à voir avec le temps et les lavages je suis très satisfait
Соответствует описанию. Доставка 43 дня. Качество хорошее.
Трек отслеживается. В комплекте два фильтра. По поводу угольных, не знаю. Сами фильтра двойные. Маркировка на них PM. 2.5. Можно заказать отдельно. Можно самому по размеру сделать. От вируса не спасут. Больше защита от пыли. Для ношения закрепляется на резинках за уши. На резинках есть регуляторы натяжки, удобно. Ок.
It arrived at home in the UK within 8 days of ordering, including customs and mail. Correspond to description. Thanks
muy bien buen producto, vendedor muy amable y rápido en contestar, tardó en llegar pero no por su culpa, si no por el reparto en España de correos por el covid19
Sehr bequem zu tragen TOP
Buena mascarilla, un poco caras para lo que son, pero cumplen.
I order ship to Thailand but shipment cancel but stores sent me new items to USA , very nice and very good quality masks. I recommend.
Great maski & filters.
El envío fue muy rápido, tardo en llegar debido a la situación actual. Las mascarillas son iguales q la foto y vienen en paquetes individuales con sus respectivos filtros
De tela de algodón, bien cosidas y rematadas. Con cinta metálica para ajustar a la nariz. Le gusta a mí marido.
Excelente producto llego antes de tiempo hasta México se recomienda al vendedor es igual que la imagen la estructura del cubre boca es muy agradable a la piel trae dos filtros además el seguimiento siempre fue preciso se recomienda al 100 el embalaje esta bien realizado trae adaptador para ajustar el cubre boca y que quede a la medida
le mascherine molto belle e comode. hanno filtri di ricambio. purtroppo in italia i tempi di consegna sono stati lunghi
Come descrizione lavabile
I have ordered on 21st Feb and received the order today (7th May), almost after 2.5 months of ordering. So the delivery was quite slow from the stores side. Now coming to the actual masks, the quality is good with a thick cloth on the outside and a foam and white filter slot on the inside. I quite like the quality. The mask also got the breathing valve as an added advantage and won't feel like getting chocked or won't feel breathless. Now talking on the PM 2.5 filters provided along with the masks, the quality is very thin and paperlike. So ideally you need to use 2 filters at a time to get the desired protection. I have bought similar PM 2.5 filters from local stores and the quality is very good and thickness is double then what has been sent with the masks. Finally, if you want to have a good quality mask and want to purchase PM 2.5 filters separately, then the mask is a really good choice. I would rate 5 star for the mask and 3 star for the PM 2.5 filters.
came quick
Хорошее качество
me encantan las recomiendo,buena calidad,muy bien
Доставка до Удмуртии Ижевск 4 недели. качество на высоте.Шита аккуратно,нитки не торчат,без постороннего запаха.В комплекте 2 фильтра без индивидуальной упаковки.На женское лицо чуть великовата,но можно потуже утянуть за ушами и тогда нормаль будет
Масочки. Супер быстрая доставка) рекомендую
Fast delivery to US, Excellent store, Excellent product, will shop again.
pretty good but took forever to get here
отличная маска с 2 мы фильтрами в комплекте. полностью плотно прикрывает лицо
Masques et filtres très bien Juste la livraison un peu long Un mois
Optimal
Dorazilo v pořádku ale na to že jsem připlácel za poštu aby balík došel dřív tak jsem čekal docela dlouho
Aussi confortable que peut être ce genre de masque. Nonne tenue et tissu assez doux.
В Украиину пришёл 05.05. Товар соответствует описанию, качественный. Материал хороший, швы ровные, нитки не торчат. Рекомендую.