Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
20 Ватт потребляет 15.
포장이 너무 허술하네요~ 전구가 찌그러졌는데 그래도 불은 잘들어오네요
Fast delivery: 31 days to me in Belgium. Known product for me. Very satisfied.
perfect deal thanks
Хороший тёплый свет, пришли быстро и все целые.
Qualità moyenne
Ha llegado una bombilla menos de lo que pedí.
ottimo prodotto
good.
Tutto ok
Все хорошо.
Boa iluminação Funcionam bem isoladamente. Nao consegui utilizar em candeeiro de três lampadas? Isoladas iluminam muito bem. obrigado .
получил 21-04-2020г.
все супер , светятся как Нада ,рекомендую продавца
Well packaged and good quality lamps
Bon item.
Лампочки получил все горят ! Почему-то только до этого заказывал у другого продавца были большие ,а эти чуток меньше но это даже лучше в светильник как раз вошли, горят вроде одинаково
Tardaron en llegar por el maldito coronavirus, pero llegaron bien porque estaban perfectamente embaladas. Hacen buena luz, las recomiendo.
норм, работает, через камеру телефона видно мерцания
лампочки на 3w размером чуть больше теннисного мячика, более мощные 7w,9w размер другой они больше, учитывайте при заказе. святят хорошо. материал цоколь металл, сама лампочка пластик
заказал товар 01.03.2020 года. получил 06.04.2020 года. до г.Актобе посылка шла 36 дней. товар упакован надёжно. лампочки пришли целыми. продавца рекомендую. горят все. на сколько их хватит не знаю. посмотрим в ходе эксплуатации. будем надеется что товар оправдает или желания. светит вроде ярко. заказывал 6 ватт. теплый свет
10 adet lamba aldim kutu biraz ezilmisti ama hepsi saglam ve calisiyor. ne kadar dayanicak deneyip gorecegiz. turkiyede 3 tane parasına vergiyle 4 tane parasına 10 tane aldim. turkiyeden alacaklara tavsiyem ben 15 w aldim isigi dusuk geldi 20w tercih edin ayrica warm white sarimtirak beyaz aklinizda olsun digerini secin derim. kargo yaklaşık 20-25 gunde geldi. 20 lira vergi cikti. satici gayet ilgiliyle ve paket gayet korunakliydi. tavsiye ederim.
лампочки рабочие , светят хорошо. мощность конечно же не совпадает , но мне хватает. мерцание есть, но глаза не устают. рекомендую
Лампы работают, горят. Есть один нюанс, они при наведение камеры телефона сильно мельтешат чёрными полосками как на фото. На других лампах что покупал в городе в магазине таких мельтешений нет. За это -1*
Доставка до Алт. края месяц. Товаром доволен. Продавцу спасибо !!!
Matches the description. All 3 works. Draws 2.7W. Recommended
와트수만큼 밝아서 조아요 !!! 배송은 2주걸렸네요 이정도면 로켓배송수준임!!!!가격도 저렴하고 전 두고두고 쓸려고 6개 샀어요 ㅎㅎ
продавец честный! упаковал супер - все работает. с учётом нашей сраной почты коробку помяли но все целое. качество супер можно брать
Отправил быстро. Доставка быстрая. Упаковка качественная. Трек отслеживался. Дошло до Самары за месяц. Мощность заявленная 18 ватт реальная 11 ватт. Лампа маркированна. Греется сильно. Полностью соответсвует описанию. Буду брать еще!
Kupiłem dwie żarówki 20W ale troszkę są oszukane watowo jednak pomimo mniejszej wartości i tak świecą mocno.
Goede verkoper