Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Хорошие, светят отлично. Рекомендую
Producto estupendo, envió correcto. Vendedor 100%recomendado.
Товар соответствует описанию.Заказываю уже не первый раз.Хорошее качество,хорошее рассеивание.Спасибо
Доставка быстрая. Всё соответствует описанию. Беру второй раз. Всем доволен.
shines bright, with moderate color.(not too yellow, nor too cold)
Muy bien como siempre con este vendedor, y cuida a sus clientes para próximas compras
Simply as expected.
Fast shipment, fast delivery. Shine OK. I ordered few times. NO discount on stores message: "You will get 3% discount in your next order if you leave a 5 stars feedback with words and photos."
Zeer helder licht top product
Buona lampadina, fa una bella luce. Da valutare la durata! Purtroppo è arrivata dopo due mesi dall'ordine.. Immagino abbia pesato la situazione di emergenza.. Per il prezzo consiglio comunque di prenderla, sembra di buonissima fattura!!!
funciona. iluminación muy buena. producto recomendado. ha tardado dos mese en llegar pero por el problema de correos y el covid
el envío tardó mucho por el covid19 pero gracias al servicio público ya está en mi casa sin roturas
Overall I'm satisfied. But the bulb with 72 LEDs could be in fact brighter. So if you are looking for a very bright bulb this one is probably the wrong choice and more suitable to achieve the glamour effect...
הגיע ב3 שבועות. איכות טובה
Perfecto envio rapidisimo Gracias !!
Estupendas bombillas. Vendedor excelente.
It took over 3 months to arrive, but coronavuirus might be th reason. It us a very good product. Below i have 3 photos. The first one is led a bulb that costed 2€ and it does way less light than this one with 1.64€. So really good value for price.
Simply send in a light bulb envelop... I have been lucky no led lamp broke!!! They all work! So ask store to wrap a little better!!!!
Good. As described. Thanks. A++
Not very bright
Полностью из пластика. Светит ярко.
Fantastic
falta probarla
Rebut I funcionant
светит,на сколько хватит не знаю, надеюсь на долго. трек не отслеживается.
Everything is good as usual. Delivery quite long. Thanks
방에 취침등으로 사용하려고 구매했어요. 좋아요.
las lamparas SMD5730, E27 de 72 LED, llegaron a mis manos en perfectas condiciones, muy buen producto, felicito a la tienda y en especial al vendedor por su dedicación y responsabilidad en que el producto llegase a mis manos en un tiempo bastante rápido, buen producto, excelente atención por parte del vendedor, lo recomiendo 100%, como también a la tienda, saludos desde Chile.
Заказывал для кухонной вытяжки, светит лучше штатной лпмпы.
very very small 15w, my advise is to buy at least 50 watt E27!!
Perfetto 100% raccomandazioni
funcionan bien llegaron. rápido (antes del confinamiento). Iluminan bastante y consumen poco
Perfectas idéntico al anuncio