Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Look really good but shipping extremely long.
Buen producto, llegó rápido y buena calidad. Recomiendo tamaño grande de 60.
Слон пришёл сжатый в упаковке. Постирала-высох и стал бооольшииим Трек отслеживался. Дошёл за месяц=)
I love it!!!
Perfect
Really good!
굳 11일 걸림
Conforme et au top !
igual al de la foto, compré el 30 de dic. llegó 17 marzo
It took over a month in Houston for it to come but I love it bought it for my babe boy <3 just got it yesterday 3/13/20 is exactly as in picture I highly recommend it
Шло 2.5 месяца. Швы более менее нормальные. Запаха нет. Товаром довольна. Спасибо продавцу.
Слон мягкий, качественный, мне очень нравится
pedí el de 40 cms está ok solo que si quieres que le dure a tu bebé pide el más grande
A little wrinkly because I just took out out of the packaging but ohhh man I am impressed. It is beautiful great size!! I got the 60cm and it was so worth the $13 super super soft material as well, I just want to rub my face on it! Can’t wait to take newborn pics with it!
Produto de boa qualidade. A entrega demorou um pouco (50 dias), mas gostei!
Заказывал игрушку своей девушке на 8 марта, девушка довольна :) Рекомендую продовца
Товар відповідає опису, правда чекали на нього довго
muchas gracias excelente producto muy bien trabajado y sobre todo de buen material me encantó
Buena disposición, llegó en buen tiempo
Он очень клёвый!
Как на картинке, немного кривоват из посылки, нужно время, чтобы расправился или отпарить его ещё лучше! Дошёл в Воронежскую область за 18 дней) с продавцом не общалась. Ребёнок очень рад игрушке) без запаха, на хвосте нити, типа кисточка на хвосте, выглядит не пойми что, я их просто отстригла)) а так клёвый слон
Very good product
классный, большой, удобный
Очень классный, мягкий, большой и быстрая доставка
Excelente producto! Muy barato y bonito. Sin olores, buenas costuras y acabados.
Классный очень !
Игрушка очень понравилась. Качество отличное, запаха нет, нитки не торчат. Продовца рекомендую
lindo demais,parabéns vendedor pelo ótimo produto que o senhor vende,muito obrigada mesmo.
super bonito! tal y como en la foto. tardó un poquito pero merece la pena.
El peluche es muy bonito!!! lo recomiendo 100% ha llegado en perfecto estado y con relleno suficiente. La comunicación con el vendedor ha sido muy buena.
muy bonito, llego igual al imagen.
Se siente muy suave, excelente calidad!! perfecto para el bebé.
Спасибо очень классный слон
крутой слон! советую
классный, мягкий, можно спать в обнимку
Muy bonito , conforme con la compra
Слон классный, спасибо! Приехал в МО за 2 недели
Быстрая доставка, приятный материал, хорошо набит наполнителем. Продавцу спасибо