Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
super, odporúčame!!!!
segunda vez que las pido y todo perfecto
Wszystko ok.
Perfectas, muy suaves
Bardzo polecam! Są super, mega miękkie.
Кисти супер! Плотные набитые, ну честно говоря, у меня других не было, но за 3 сотки 12 кистей, это просто щикарно)))дошли быстро, недели 3 , упаковка пупырка.
szybka wysyłka, pędzelki suuper zamówione 22.04 dostarczone 7.05
Satisfactory
tardo lo que tenía que tardar por lo que estamos pasando,llegaron en perfecto estado , son muy suaves por lo cual por el precio están bastante bien , el único pero que le pongo esque el abanico es muy pequeño y en la foto parecía algo más grande. estoy bastante contenta con mi compre.
Кисточки мягкие, хорошо упакованные, как на картинке, до Челябинской области пришли очень быстро. В работе еще не пробовала.
Заказ получила, почтальон принёс домой.
Took a long time but happy with brushes
Кисти мягкие, приятные, красивые, упакованы каждая в отдельном пакетике.. Волоски не торчат и не выпадают. За такую цену отличный товар. Спасибо продавцу.
Très bien emballé rien à redire, pas encore utilisés mais ont l’air de bonnes qualités par rapport au prix. Je recommande fortement !
Заказывала 27.03, получила 06.05. Норм кисти, запах жесть конечно, но думаю выветрится, надо помыть
Very happy with the brushes, for the price they are better than i expected. They are full and the hairs don’t fall out, and seem to pick up a good amount of makeup. Also has the name of the brush on it which i think can be very handy for beginners like me. Seller was very helpful and always answered. They came a little later than expected because of the outbreak but they came!Definitely recommend this store and product
Great size, soft, sintetic every brusz has its purpose writen on it :)
Les poils sont doux , livraison rapide . J’ai juste reçu un pinceau abimés .
The brushes are very well made. The brush bristles are soft and pleasant to the touch. The brush handle is solid. All brushes are signed. They were very well packaged, each brush separately. They smell nice, don't feel glue. I highly recommend!
Pędzelki są miłe i miękkie w dotyku, włoski nie wypadają, kształty dokładnie takie jak przedstawiono w opisie. Każdy z nich był zapakowany osobno, a całość przyszła w kopercie bąbelkowej. Zamówienie szło około miesiąc.
All brushes came exactly what I ordered all brushes came individually wrapped except for one brush there is some fraying on the brushes the brushes themselves are quite soft to the touch one.
Lot de 12 pinceaux conforme à la description. Le colis est arrivé plus vite que je ne le pensais :) Je n’ai pas encore pu tester les pinceaux mais ils ont l’air de qualité, ils ont le poil doux et souple !
Bardzo dobrej jakości pędzle. Miękkie, delikatne. Wydają się być idealne.
Piękne pędzle z ładnego włosia w tej cenie to na prawde warto! Petarda. Przyszły ładnie zapakowane - każdy pędzelek osobno
Кисточки чудесные, каждая отдельно запакована, ничем не пахли. Пришли очень быстро, недели за две
Perfect
Кисти класс, одна немного помята, но не страшно
Кисти очень хорошие, ворс прочный,мягкий, не линяет, никаких потертостей на кистях. Заказывала в коричневое цвете, рекомендую. Что меня порадовало, заказ пришёл очень быстро✨
I love these brushes, they’re high quality for the low price. They’re very soft and in perfect condition !
Pędzle przyszły w 2 tygodnie !! Eleganckie ponumerowane dziekuje ślicznie oby więcej takich sprzedawców
Всё отлично
Хорошие кисточки, мягкие. Одна только немного «помятая» пришла. Отправили быстро, пришли примерно недели за три. В деле еще не пробовала
They are super soft!!! Way more than my expectations!!! But, the store shipped them way too slow and I’ve been waited for more than 3 months.
cool
кисти на 4 , есть немного волоски которые торчат , но думаю не страшно без запаха , пришли за 2 недели ) для себя в полне подойдут
parfait sauf un légèrement tordu