Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Received
First impression is good. Comfortable. Order one or two (if you prefer them a little loose because of the steel plate) size bigger if you are doubtful. Sole comes out with foot, but everything else seems good for the price.
Быстрая отправка и доставка - 10 дней получила до Голландии. Отличные ботинки за такую цену. Правда клеем воняют. На размер больше своего брать. У меня 38 р - 39 сел отлично
good quality
bon qualité
they are just wow
Trop petite j'ai commander un 45 et sa taille 43
Snel geleverd
Meus sincero sentimentos por todas sociedade chinesa. !!!!! Vocês não tem culpa. !!! Poderia também ter começado em meu País com quaisquer tipo de alimento. !!!! Admiro vocês. !!!! Gosto do rock inglês e americano ,porém só gosto da Inglaterra !!!! [Desculpas. !!!
The build quality is superb & it is comfortable to wear. Whatever ur number is try to get one above it. In my case I didn't but still it's a perfect fit. Seller thanks for pair of socks
28.02 03.04 Довольно быстрая доставка. Качество отличное, аккуратно сделаны. Длина стопы 27,5 -по совету продавца размер 45. Стельку поменяли сами на гелевую(удобнее). для ноги достаточно места,но меньший размер брать не надо, потому что будет тесно в пальцах ноги (где защита укрепление).у пятки остаётся свобода на 1 см ,но засчёт шнурков ботинок нормально держится.
Пришли за 27 дней. Ношу 43-й, но заказал 44-ый. Подошли идеально!!!!
очень сильно долго не высылали, 4 недели. до БГ. Хотела открыть спор.Но через 2 дня пришли. за доставку заплатила 8$.Ботинки ок , за такую цену . мужу понравились. Он за подобные +- , но фирменные платил 100$.Так что покупайте.
La puntera de la imagen es sin protección, con la protección es más gruesa, no queda tan finita. Aconsejo pedir un número más, lo leí en otro comentario y es acertado para estar cómodo. Por lo demás son muy cómodas, esperemos ver el resultado en obras...
все отлично спасибо
ürün çok harika. beklediğimin üstünde geldi tavsiye ederim
Super schoen. Heeft normaal maat 41, hier maat 43 besteld en past precies. Maat 41 staat gelijk aan 43 dus.
size god, fast shiping. thanks to store
ботинки лёгкие,но на правом железный стакан немного вмят и скорее всего будет натирать.точно узнаю-отпишусь позже
No son super free style como los de la foto, pero para trabajo estan muy. Bastante comodos
cómodos y livianos
Razmer nado brat 2 bolse , u menja 45 .....46 ocen malovat. Kačestvo otlicnoe realno kak krasovki.
super bonitos son muy cómodos y perfectos para trabajar
Nice shoes! They feel great and the quality is awesome. Really light shoes that meet safety requirements. I recommend them.
Отличное качество. Очень удобно сидит на ноге, единственное к чему могу придраться, это массивная выступающая пятка. Выглядет круто, но непривычно при ходьбе, но это не критично. В итоге: буду заказывать еще и однозначно рекомендую.
very fast delivery
Кроссовки супер, носки в подарок.
the shoes is very nice and comfortable the only problem its a llttle close that why i order the big size but not complaining, its really nice
Взял на размер больше. Супер. Минус в том что ожидал посылку почти два месяца.
muito bom e chegou rápido.
Están cómodas, se sienten resistentes.
very useful shoes and also good looking. worth the money. recommended. thanks for the socks. 20 days delivery.