Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Muy bonita, y agradable al tacto. El. Envío ha sido correcto y ha tardado un poco pero entendible para la epoca que está pasando el mundo. La camiseta es un poco ancha para ser una S pero es perfecta. Combina muy bien con unas pantalones vaqueros.
increíble!
Oordinata 21.03.2020 e arivato 10.05
Отличная футболка за такие деньги. Не просвечивает, брака нет. Мой размер XS-S. Сидит свободно
Muy bn
все как в описании, все круто, получила быстро,заказ отслеживался,рекомендую, брала М на вес 60кг и рост 164, у меня есть лишний вес и я рада что подошло
Переливается цвет очень круто!! Все как на фото, но в жизни лучше!) однозначно буду брать ещё других цветов!
Сказка, качество хорошее, но скорее всего не стоит рисковать и стирать в машинке, мне очень понравилась
Клевенькая)
пришло чуть больше чем за месяц, цвет классный мне понравился, ткань легкая тонкая, надеюсь при носке и стирке будет нормально.размер соответствует.
хорошая футболка
классная. чуть большевата, ношу 46-48. цвет как на фото
Шикарное !!!!! Шло только долго очень,но эта не беда! За такую красоту можно и подождать !!! Всем советую!! Удобное,мягкое,свет перешивается облденно! За такую сумму товар просто шик и блеск! Шло до Нур-Султана месяца 2.
Хорошая, средняя на качество. Кажется будет жарко, душно в ней. Смотрится интересно
очень долгая доставка
Bellissima maglia e spedizione veloce! Venditore consigliato!
Точно как на картинке в описании! На параметры 85 ог,и талия 73 супер,даде чуть свободно.продавца рекомендую
4$, волгоградская область,Россия. Классная футболочка, дочери очень понравилась(12лет,скрин в движении). Отправка и доставка быстрая.Трек отслеживался.Спасибо большое,рекомендую.
пришла довольно быстро в краснодарский край ,за 30дней.качество неплохое.максииум на 46 размер,и худенькие ручки
Очень нравится) она клевая, нарядная, блестит, закажу ещё
на мой 46 размер налез, цвет хороший,как на фото. сшит странно. вроде плечи больше,чем должны быть,но горловина немного выперает.надо будет подумать,как переделать. но носить буду точно.
Неплохая футболка, оригинальна и нарядная. Заказала 06.01 получила 28.01, быстро. Продавец наш письма не отвечал
Materiał sztywny i bardzo sztuczny materiał. Nie układa się dobrze na ciele, pogrubia sylwetkę.
Good quality, fast delivery
в ростовскую область заказ шел три недели. маечка прикольная, эластик...больше ничего... переливается красиво
мягкая, просвечивающая клеенка
Parfait. Exactement comme sur la photo. Trop doux et brillant
Майка просто супер ! Быстрая доставка )