Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Хороший звук, бас небольшой имеется. По блютузу тоже нормально работает. Единственное - озвучка. Это ужасно. Очень громкая, когда включаешь или переключаешь режимы - все в доме это услышат. Жаль, её нельзя отключить. К компьютеру можно подключить и слушать звук с неё, так же она работает и на зарядке, что плюс.
Perfect sound
głośnik solidnie zapakowany. gra głośno i czystko. bezproblemowe połączenie Bluetooth. polecam! :)
спасибо продавцу, товар пришёл очень быстро с01. 05.2020-05.05.2020 до Каменск- Уральского
супер! играет хорошо, громко, есть запах пластика, но это мелочи) заказывала 29.04, доставили 5.05 курьером)
Доставили в Питер за неделю.упаковка только курьерская. Коробки нет. Настоящим хуавеем не пахнет. Многого не ждите. Басы тоже так себе. Громкая. Для попсы и другой галимой музыки сойдёт. Фонарь пригодится тоже.
Колонка пришла без коробки и кабелей за 10 дней, доставили до двери! По качеству звучания 4 из 5. Если сравнивать с другими китайскими колонками, то звук будет почище, но не громче.
Très bonne qualité bon son
Recibido tras tres meses y después de varias ampliaciones del plazo de protección, supongo que por la situación actual. El altavoz me parece fantástico y recomendable. Espero que sea duradero.
Excellent product for the price. Extremely happy with the speaker.
super dope! love the flash light and tuner options :)
Спасибо продавцу!!! Отличные колонки и большой запас аккумулятора!!!!
Caixa muito boa pelo valor. Demorou a chegar aqui no RJ por conta da quarentena do covid19. Ficou parada no correio do RJ quase 20 dias. O grave dela fica distorcendo se aumentar muito mas nada fora do normal, só não colocar no máximo q da pra curtir na boa. Recomendo a compra.
Очень быстрая доставка, колонка качественная, карабин только слабенький, а сама колонка супер.
Outside of package was soft but inside was properly secured. I wasn't waiting such good quality for that money. I'm excited.
Доставка курьером. Всё отлично
Колонка хороша, звук доволі непоганий, все чудово
звук отличный. громко и басы чёткие, без шумов. все кнопки работают, фонарик в норме. в комплекте идёт шнур для зарядки и aux
Колоночка - доставка полтора месяца, товаром доволен, играет за свои деньги очень хорошо, батарейки хватает на долго, думает быстро, фонарь светит, корпус прорезинен, не тяжелая, брать можно.
Boa noite gente, meu produto chegou em optimas condições e ligeiramente cedo, a coluna têm uma boa qualidade, gostei!
Box came damaged, i thought nothing of it as theres bubbles wrap inside on the item. However when i unwrapped it, there was some damage on the item! There's a few deep dents shown in the picture. I've tested it and it works, so im giving it only 4 stars because of the damages
Gibt bessere für das Geld aber ist trotzdem noch akzeptabel...
Rapidez envío y entrega, el altavoz cumple de sobra mis expectativas, es como se describe, fácil de conectar y suena muy bien y la batería dura bastante... buena compra.
Отличный товар, с потрясающими звучанием. Как только открыли сразу был заряжен, а использование было интуитивно понятным. Можно использовать как по блютуз, так и через провод (также есть радио). Несмотря на не большие размеры, звучание громкое и объёмное. В комплекте есть провод и карабин. Выглядит классно и без царапин. Прибыл через курьера. Заказал с Российского склада и товар пришёл меньше чем за неделю . Был отлично упакован (фото упаковок в закреплениях). Продавец сразу отвечает на все вопросы.
The goods are Very good, but they were without carton box, I am upset for that.
Прешло быстро. Звук хороший!!!
Fast shipping. Well packed. Thank you.
Good!
가성비 굿
głośnik działa. jest cichszy niż myślałem, i słaby bass. nie jestem pewien czy jest wodoodporny, nie sprawdzałem.
Спасибо за очень быструю доставку! Динамик работает отлично, заказывала в подарок, возможно, закажу ещё один такой же.
Не очень громкая, бас слабоват и сильно пахнет Китаем, а в остальном очень хорошо для своей стоимости.
Доставил курьер. Коропка помятая, но все целое и работает. Звук н очень громкий и на максимуме звучит не очень. Но для своей мощности очень даже прилично. Комплектация как в описании. Буду тестировать дальше.
bon produit
Very good product. Reasonable price.
Buen sonido, todo correcto.
Super Lautsprecher zum super Preis. Schnelle Lieferung nach Deutschland (nur 14 Tage).