Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
все работает.доставка 3 недели. ощущение что неравномерно сокращаются мышцы..
Produkt działa, dosyć dobrze, czas dostawy ok 3 tygodnie
Пришла покупка в установленные сроки. Работает. Но ожиданий было больше. Забавный девайс. После напишу доп отзыв.
Bien empaquetado, no ha sufrido daños.
Funciona. Ni idea de para qué sirve cada programa. Instrucciones poco útiles. Veremos lo que dura y si hace efecto.
все работает
товар пришёл очень быстро,даже не ожидала.Все упаковано очень аккуратно и всё целое.Работает очень хорошо.Продавцу большое спасибо
всё пришло как в описании, но в одном датчике не хватает пружинки для батарейки
Parfait mais ne pas oublier de recoller l'ems à son plastique après utilisation
Parfait !
producto fisicamente igual a la descripcion y llego muy rapido
looks so good
J’ai bien reçus mon colis avec un peu de retard (sûrement liée à la situation actuelle) le produit été bien emballé et le vendeur a l’écoute je reviendrais dès que je l’aurais testé
O produto chegou em torno de 2 meses em barcarena-Pa, chegou tudo conforme o anúncio, até então estou satisfeita. Ainda não testei!
очень слабенький,не знаю будет ли толк
parfait comme sur la photo, fonctionne extrêmement bien je suis contente c'est un bonne investissement
j en ai acheté 2 . 1 sur les deux ne fonctionne pas mais le vendeur ma remboursé rapidement. si on l autre est vraiment top je recommande pour le prix.
Proszę o wysłanie jednej nowej części na zdjęciu pokazałem uszkodzenie. Tylko ten pilot nie działa bo nie mogę go podpiąć. pozostałe dwa są sprawne. Czy otrzymam zamiennik?
ok szybka wysyłka
Внешне все как и в описании, ещё не включал. Товар дошёл до Московской области за месяц
How’s describe
Recomiendo al vendedor Exelente servicio
Упаковка чуть мятая. Стимуляторы все работают, есть разные режимы, подают электрический импульс, заставляя мышцы сокращаться. Бывает непросто найти место крепления на теле, но работает. Для тонуса мышц подойдет, для тренировки не знаю, но небольшая усталость чувствуется. Нам с девушкой понравилось, штука клевая. Берите с запасными гелевыми накладками, т.к. клеется к коже и через некоторое время наверно перестанет липнуть. Советую. По качеству все ок. Инструкция на английском.
Муж попробовал, говорит прикольно. Но после зарядки, небольшого разогрева эффект будет лучше всё работает
Muito bom!!! funciona bem.
Заказ пришёл быстро. Лучше брать только на бицепс они больше всего стимулируют.
Item arrives quickly. Sadly Box was damaged even though it was wrapped in Bubble Wrap. Luckily Items looks intact. Another sad thing was that I ordered with 6 Gels but only 5 arrived. Wl update more after using it.
O material chegou com exatos 30 dias no Brasil, completo e em perfeito estado! Já testei e tudo funcionando perfeitamente! Muito feliz com a compra!
bien arrivé et bien emballé. je n'ai pas encore utilisé
Pulses are very strong. It's very helpful for those who are already losing weight. Mostly used for toning. The stimulator won't help you lose weight or replace exercises. Use it to tone and do workouts.
Посылка в Киев пришла за 27 дней.Хорошо упакована без каких либо повреждений и царапин. Покупаю уже второй раз. Товар качественный, приятно работает. Товар и продавца РЕКОМЕНДУЮ.
Пришло довольно быстро, все соответствует описанию, с продавцом не общался
sehr schöne sehr der versand war schnell danke
посылка отслеживается получил на почте проверил всё работает спосибо
работает хорошо , ну а на сколько хватит дополню комент
мне очень понравился: классный Электрофоре́з, разные типы режима
Chegou muito rápido! 20 dias corridos. Ainda não testei.
Буду тестить, но ощущения прикольные. Это как дополнение к занятиям.
Excelente
Коробка помятая пришла, но все достаточно быстро пришло до Мурманска, пока не проверял!