Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Unusual and beautiful blouse)
Прекрасная кофточка, спасибо! Пришла очень быстро.
very very fast shipping
1000 звёзд бы поставила.Супер качество.Рукав не короткий(175 рост)село как надо на 42-44.ог.88. Кружочки аккуратные и красивые,приятный трикотаж, не просвечивает.Рекомендую!
حلو
Hermosa. Tela muy suave, la parte del tronco es licra y la de las mangas encaje tipo red muy muy suave. Superó mis expectativas. Mi tienda favorita. Gracias
The t-shirt/ blouse is great quality and colors, I really liked it. It fits great and its very beautiful, I recommend the store and the goods.
I’ve ordered S and it fits on me. Good quality, so cute, affordable price. Recommended.
Buen producto talla adecuada. Llegó en 15 días
Perfect
Envío con retraso un poco... pero vale la pena. Yo tengo una S/M y me pedi XL y queda bien, las mangas quiza un poco largas, pero nada grave. Es muy bonita
preciosa, igual que en la foto, me tardo ,10 días y talla bien!!!!
Очень классная кофточка! вживую в разы красивее. на рост 165, параметры 80/65/95 смотрится так
Me encanta. Llego súper rápido.
Came after a month and half..according to the description. I like it.
кофточка просто потрясающая,такая нарядная и новогодняя,будто конфети рассыпались по рукам.обожаю ее,очень надеюсь что при стирке все эти цветные кругляши не облезут.....ношу s и заказала s,чтобы сидела по фигуре и рукава буфы,очень модные!)))
В Пермский край товар дошёл за месяц. Пришла в фирменном зип пакете. Очень сильно электризуется, кофта сплошь синтетика. На 98-78-100 размер подошёл, но рукава очень длинные и широкие , мой рост 170. Не понравилось, что на рукавах много не четких цветных кружочков.
Кофточка очень красивая и приятная к телу. Но короткая, неужели действительно, как на фото, ее одевать только с чем то, где завышенная талия... домой приду, померю ещё) Пришла посылка без запаха и необычно упакована. С продавцом не общалась, пришло за 7 дней в Москву, СДЕКом.
Замечательная кофточка, в восторге
присоединяюсь ко всем положительным отзывам: приятная блузочка! размер L подошёл на ОГ 90 см ОТ 78 см ОБ 105 см при росте 164 см и весе 64 кг.
хорошая кофта, но лучше брать на размер больше если не любите в облигала, доставка быстрая
Классная кофточка!
hyper contente et super satisfaite très jolie et très original j'adore livraison en France à pris 7jours seulement
lol took only 5 days to uk. and yes its really soft pleasant fabric. size M fits for S and M. Really nice top and good store. definitelly recommended
Świetna bluzka. Dokładna recenzja na Ali Ali Ali Babka na Facebooku.
muy bonita
На русский S ,взяла размер М,удобная,яркая,отлично смотрится немного электрилизуется,в целом отлично,рекомендую к покупке
linda, tecido mais justinho sugiro que peguem tamanho maior. mas linda perfeita. chegou super rápido.
Llego muy rapido buena calidad me encanta
Kwam snel binnen! Love it
beautiful
Es genial, uso talla L española y pedí XL de manga me está un poco larga creo que la L incluso me hubiera ido bien. La tela es fina y estira, las mangas sin super bonitas. Tardó 12 días solo en llegar. Lo recomiendo.
tal cual que la foto. me encanta