Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
I love it it came very fast , the only problem is that is has a very strong smell
nice product bought a medium but should have gotten a small. fits comfortable
same as the picture really great thanks
Came quickly. Really good quality. I bought a medium and have 30 inch waist.
very good i fit perfectly, I will oder again for my sisters, I greatly recommend
I ordered on the 21/04 and I received on the 28/04...it arrived Germany in days.i love and I strongly recommend
very nice and good quality,thanks for your service
It took a little while to arrive due to the pandemic but otherwise I love it & would highly recommend to all my friends. For sizing, I wear a medium, sometimes small shirt & I got a small waist trainer. Hope this is helpful & good luck
it's really nice..soft and comfortable. ..will oder it again but in small as the medium seems big
Just received it during this pandemic,really quickly actually,I’m very grateful to the store.Thank you so much. Excellent quality.
Finally a trainer that’s true to size ! This your one stop shop ! LOOK NO FURTHER!!
works really well! I was skeptical at first because it was such a good price, but I’ve been wearing it everyday for 8 hours & ive seen good results. My torso is a little on the smaller side, so the top of the waist trainer makes it a little uncomfortable on the chest area, but it’s not unbearable!
Thank you but UK16/18 will need to go for XXL
Just received my waist trainer. IT IS SOO COMFORTABLE & SHIPPING WAS EXTREMELY FAST! Due to the Corona virus outbreak I was expecting my parcel to be delayed as I am based in the U.K. but it took 7 DAYS! That’s faster than U.K. stores. I want to say a MASSIVE thank you for this product. Please buy from this store he is soo lovely and the product is extremely comfortable with excellent quality . No faults whatsoever. I highly recommend this product and will be telling all of my friends about it x
I just received my waist trainer. I ordered a medium & it feels amazing & snugs my waist perfectly! Shipping took about 3 weeks to deliver but overall, i love it.
Omg,the product is exactly like the description and it fit perfectly. The delivery time is super fast. No communication with the store. Overall everything is amazing 101%
J'ai été vraiment très surprise de la rapidité de la livraison malgré cette période de crise. Commandé le 02 Avril et reçu le 17 Avril. Vraiment incroyable !!. Le colis était bien emballé. Avec mon de ventre 85cm, j'ai commandé la taille L et elle me va à merveille car j'ai fermé au 1er bouton. Très bon matériel, il sert très bien, d'ici 1 mois de mise je reviendrais pour un avis supplémentaire. Merci infiniment au vendeur. À recommander sans hésitation !!
Fits perfectly hopefully it will take some weight off of my belly
Fits nice, came in 20 days
L abit too big for me within days. I will order M in next weeks
Fit to size
The Belt is great works wonders...
Shipping was very fast, it fits well and I am very happy!
top
excelent description fast shipping
Great material/fits good!
It so comfortable and it fits like a charm! I got it in a medium and I can’t describe how nice it feel. No smell to it and only took a little over 2 weeks to get to me.
Love it, work perfect. The store communication was great I do recommend highly.
very good quality i love it. it had a smell but it was bearable i should have gotten a large but i guess the medium would make me wear it more often for the trimming... im 5'2 165 pounds size 13/14 jeans L shirt. fits tight but i can still wear it for its usage.