Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of On My Point (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onmypoint.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onmypoint.com
Po pierwszym dniu używania jestem zachwycona! Dzięki :)
Super zegarek. Ładnie zapakowane plus niespodzianka. Wszystko działa zgodnie z opisem. Polecam.
super produit collection facile et bien son application même son QR code qui est sur la boîte marche avec iOS et Android livraison rapide le top je recommande
Часы выглядят очень красиво. С моим айфоном 8 легко сопряглись, но вот с маминым хуавей не захотел :(
Veio tudo conforme anúncio, além de um bracelete de brinde. Minha esposa gostou muito. Apenas uns 20 dias de atraso na entrega mas acredito que seja devido à pandemia.
Très belle montre contente de mon achat
Happy works fine. Fast shipping
snelle levering en een heel mooi horloge! komt over een met de beschrijvig
Muito lindo, produto conforme o anúncio! Recomendo Mimo da pulseira muito show!
good watch, easy to connect with a phone. Don't notice me every time when I have a message on my phone
It is so beautiful! and it works perfectly No problems with steptracking and handy tool for the many things described with the product. Only 2 little problems, the screen turns black verry fastly, so you have to decide quickly what option you want. Also, the fisrt time you open the box, you have to apply the bracelett. It is hard to apply it by yourself, and adjusting it to your size is also difficult, but once it is set to your size it is easy to take off and put on. There are 5 themes to choose from, i liked the kitten the most, but they are all beautiful! Extra: along with the watch came an extra accessory bracelett, this is a lovely little touch. :) I am verry happy with my watch and a strongly recomment!
Пришли очень быстро
Wszystko ok, szybka wysyłka około 3 tygodnie, tylko często rozłącza się z aplikacją. Fajny gratis w postaci bransoletki.
Супер
Очень доволен все работает.
póki co wszystko działa, jest bardzo ładny plus bransoletka gratis
Paquet très bien emballé, boîte non abîmée. Petit bracelet doré fantaisie en cadeau. Jolie montre, installation du bracelet facile. Notice en anglais et chinois uniquement. Colis arrivé en France en trois semaines environ.
Más bonito que en las fotos y por ahora funciona genial!!
Все упаковано хорошо, работает, доставили быстро. Позже дополню отзыв, когда проверю работу заявленных функций.
Визуально симпатичны. Но. Жена забила на них через пол часа. Все нравится.? Да почему не носишь? И многоточие
Спасибо. Все работает.
Pour le prix,je suis ravie! Il faut bien lire les instructions(même s’il faut les traduire!)mais sinon pour le prix elle est au top! Je n’ai pas les notifications WhatsApp et Facebook,mais sms et appel ce qui est suffisant pour moi(et pour son petit prix! Ravie!
Zegarek super
в восторге!!!!все работает!
Часы получила через неделю в Ростовскую область. Всё работает, выглядят красиво, стильно, надеюсь напыление будет держаться. Положили в подарок браслет)
ich bin sehr zufrieden mit mein neue Smart Watch. sehr elegant! ich kann nur weiter empfehlen.gute qualitet und schnell lieferung!!! danke schön.
часы пришли в Самару за неделю,все аккуратно упаковано.Часами довольна,посмотрю как будут в использовании!
fait son job
super zegarek jestem zakochana